Senior GSOC / Command Center Manager (Sadie)

Company: Northeast Security
Location: Boston
Posted on: April 2, 2026

Job Description:

Overview Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status. Job Skills / Requirements Northeast Security is hiring for a Senior Command Center Manager for our premiere client out of Boston, MA! Job Summary Manage and oversee a high-volume 24/7 Command Center supporting approximately 73 properties. This role manages emergency dispatch, CCTV monitoring, alarm monitoring for access control systems, temperature alarms, elevators and other critical systems. Also, maintenance ticket coordination. Responsible for managing command center officers on each shift while ensuring rapid response, compliance, and operational excellence. Key Responsibilities • Oversee 24/7 command center operations responsible for 73 properties • Manage supervisor and officers across all shifts • Coordinate emergency dispatch and alarm response, as well as ensuring timely reporting from the command center officers. • Oversee the staff monitor CCTV, access control, and life-safety systems appropriately and timely response, and reporting. • Ensure staff are trained and compliant with all post order requirements. • Lead serious incident response and reporting • Maintain SOP compliance and client communication • Conduct training, audits, and performance management Requirements • 5 years command center or security operations leadership • Experience managing multi-site monitoring operations • Strong knowledge of CCTV, access control, alarms • Experience in fast-paced dispatch environments • Ability to manage 24/7 teams and critical incidents • Strong communication, management, and reporting skills Education Requirements (All) High School Diploma Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, 401K/403b Plan This is a Full-Time position 1st Shift .

Keywords: Northeast Security, Westfield , Senior GSOC / Command Center Manager (Sadie), Customer Service & Call Center , Boston, Massachusetts