Customer Success Engineer
Company: The MathWorks, Inc.
Location: Natick, MA
Posted on: January 6, 2020
Job Description:
Working under the direction of the Application Engineer - Senior
Team Lead 3, will be responsible for supporting sales of technical engineering products to university customers;
designing and developing sophisticated software product models and simulations to demonstrate MathWorks product
capabilities to students, teachers and researchers; developing technical engineering demonstrations of MathWorks
modeling, simulation and analysis software to support the companys academic industry marketing activities; meeting
with customers to understand technical and business challenges and explaining how MathWorks can help address those
challenges in education and research; presenting to customers on computational thinking, coding to learn, and the
use of MathWorks products in industry to benefit the teaching and learning of MATLAB skills; demonstrating the value
of MATLAB and Simulink in course curriculum, research and commercial projects; influencing academic leaders
to incorporate computational literacy in their curriculum; identifying, influencing, and tracking adoption of
MathWorks products in relevant Engineering, Science and Business courses at both the undergraduate and graduate levels;
identifying key research projects and groups that can benefit from the adoption of MathWorks products, engaging these
groups to understand their goals and challenges, and leveraging product knowledge and industry experience to
recommend MathWorks solutions; developing Technical Engagement Plans and activities to increase adoption of
MathWorks products based on key metrics; executing Technical Engagement Plans by engaging customers to advocate and
support deeper adoption and usage of MathWorks products in all aspects of a university, including in
curriculum and coursework, in research and commercial projects, and in high-impact student activities of competitions
and projects; preparing and delivering presentations, demonstrations, and application examples; and advocating on
behalf of customers to influence the future of MathWorks products. Requires frequent travel and on short
notice. Education and Experience: Masters degree or higher (or foreign education equivalent) in
Engineering or Computer Science and one (1) year of experience in job offered or one (1) year of experience in
technical customer support of mathematical simulation software. Special Requirements: Demonstrated expertise programming in MATLAB, Simulink, and
Python. Demonstrated expertise developing customer support
demonstrations of MATLAB and Simulink-based modeling systems; and creating MATLAB and Simulink demonstration
materials and program specifications for use in academia. Demonstrated expertise delivering technical engineering concepts
including MATLAB and Simulink-based training curriculum for students, faculty, and researchers in university
environments. Demonstrated expertise analyzing data to support data-driven
decision making for technical engagements. [Expertise may be gained during Graduate program.] For the position listed above, interested candidates may search
by job code 23033 for specific job details and requirements and apply online on the Careers Page at
http://www.mathworks.com/company/jobs
Keywords: The MathWorks, Inc., Westfield , Customer Success Engineer, Engineering , Natick, MA, Massachusetts