HVAC-Technical Services Manager
Company: Mestek, Inc
Location: Westfield
Posted on: November 29, 2025
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Job Description:
Scope of Position: Manages and directs the technical support
team in the installation, maintenance and troubleshooting of the
Spacepak, Koldwave and Sterling product offering. Primary area of
responsibility will include assisting with unit troubleshooting
that is beyond the skill set of technical support staff. If
required, this can involve going to the jobsite to determine the
issue. In addition, the manager will be responsible for the
training and continued development of the technical and mechanical
skills of the technical support team. Essential Duties and
Responsibilities: 1. Supervise the Technical staff that is
responsible for providing technical information on Spacepak,
Koldwave and Sterling products for the North American market. 2.
Working with Engineering, Factory and Lab, develop and implement a
training program for new hire employees. In addition, implement a
continuous development program for existing employees to improve
their technical, mechanical and troubleshooting skills. 3. Assist
with the troubleshooting of difficult jobs beyond the skill set of
technical support staff. This includes traveling to jobsite if
necessary. 4. Working with Product Management, trend incoming calls
and emails for potential design and quality issues. 5. Maintain
network files of all relative product/component information
required by the technical support team. 6. Assist with developing a
training program of the technical support staff for new product
releases. 7. Assist with negotiating claims on warranty issues. 8.
In some cases, have the ability to deescalate more complicated
technical service calls. Position Requirements: Bachelor's degree
or equivalent degree from corresponding Technical School. Five
years of Mechanical HVAC experience minimum. At least two years of
technical experience must have been in a supervisory or management
capacity. Other equivalent combination of education and experience
will be considered. Must have knowledge of Gas Fired Appliance,
Hydronic Heating Systems, HVAC controls, Heat Pumps and Chillers.
Works normal working hours (8am 5pm). Some travel will be
required.
Keywords: Mestek, Inc, Westfield , HVAC-Technical Services Manager, Engineering , Westfield, Massachusetts
