Chief Operating Officer - full-time - 1st shift - Mon-Fri

Company: Community Mental Health Affiliates, Inc. (CMHA)
Location: New Britain
Posted on: May 24, 2025

Job Description:

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut's first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.Internal mobility and career pathing is a focus at CMHA, with many employees growing from individual contributors to leaders.CMHA is looking to hire a Chief Operating Officer. This position will be located at 233 Main St. New Britain, CT, 06051.Compensation Range: The annual salary range for this position starts at $130,000.Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also considers our benefits and paid time-off package to provide a well-rounded and competitive overall compensation.Position Summary: The Chief Operating Officer oversees internal operations, ensuring the organization runs smoothly and efficiently. This role involves managing program and operational activities, leading teams, and aligning operations with the organization's mission and strategic goals. The COO provides overall clinical and administrative leadership for all program areas to manage clinical risk and ensure high program quality, compliance with accreditation and federal/state funding regulations, and adherence to budget. The COO works with agency leadership to develop a strategic plan and ensure compliance with applicable laws and regulations.

• Provides overall clinical and administrative leadership for all program areas (residential, community support, adult, child, and family outpatient) while ensuring program performance and effectiveness.
• Provides operational leadership to the Performance Improvement, MIS, IT, and Communications Departments, ensuring collaboration with program operations and the agency's mission.
• Reviews and develops program initiatives, including potential new service areas; participates in grant development and funding initiatives.
• In conjunction with the President/CEO and senior leaders, participates in developing and implementing the organization's mission, vision, and values.
• Serves as the agency's corporate compliance officer, overseeing audits, developing policies/procedures, and ensuring outcome measures are maintained and reported.
• Develops agency policies and procedures according to state regulations and funder requirements.
• Works with executive leaders to create and implement the agency's strategic plan every 3 years, ensuring goals are achieved.
• Leads process and quality improvement initiatives using team building, data analysis, problem solving, and project management methods.
• Oversees reporting and monitoring of organizational performance metrics, providing guidance on measurement reporting processes.
• Oversees budget activities within divisions/programs through senior management tracking expenses and revenue.
• Collaborates with the Performance Improvement Department on clinical outcome tracking and compliance with documentation and accreditation standards.
• Represents the agency at administrative and contract negotiations with funders, maximizing program effectiveness.
• Facilitates Critical Incident Review Meetings and clinical reviews for adverse events, ensuring resolutions.
• Manages agency risk related to clinical and administrative activities, developing guidelines and action plans.
• Other duties as assigned.Requirements:
  • Master's degree in behavioral health (psychology, social work, counseling, marriage and family therapy, alcohol and drug counseling) required.
  • CT Licensure in a behavioral health discipline (LCSW, LADC, LMFT, LPC, PhD, PsyD).
  • CT Driver's License.
  • Minimum of twelve (12) years of experience in behavioral health, with at least eight (8) years in senior management.
  • Experience or willingness to learn EMR systems for auditing and data gathering.
  • Proficiency with clinical and financial procedures and models.We care about our employees by offering benefits that support work-life balance. CMHA offers:
    • Medical, Dental, and Vision Insurance packages.
    • 403(b) retirement plan with company matching after 1 year.
    • 11 observed holidays.
    • 3 Wellbeing days off on Fridays throughout the year for long weekends.
    • 2 personal days to use throughout the year.
    • Up to 24 days of PTO, increasing with years of service.
    • Paid agency closure between Christmas and New Year's (except 24/7 programs), subject to approval.
    • Company-paid Life Insurance and Long-Term Disability.
    • Employee Assistance Program (EAP) offering counseling, coaching, and wellness resources.
    • Tuition discounts at participating schools.
    • Ongoing professional development and CEU opportunities, including evidence-based practices training.
    • Employee discounts for shopping, YMCA, travel, entertainment.
    • Free subscriptions to the Calm app.
    • Annual company picnic.
    • Loan Reimbursement and Scholarship Programs.
    • Free StudentLoan Wellness: including loan consolidation, refinancing, payoff projections, coaching, and more.
    • Public Service Loan Forgiveness (PSLF) Enhancement: with automated forms, reminders, and potential forgiveness of up to $72,000.Community Mental Health Affiliates is an Equal Opportunity Employer. We do not discriminate based on race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, marital status, genetic information, or other protected characteristics.For assistance completing an application, contact CMHA's Human Resources at Careers@cmhacc.org.Services, Appointments & Referrals(860) 224-8192 - Administration: (860) 826-1358 - Crisis Line: (860) 224-3331 - Medical Records Direct Line: (860) 348-2310 - Medical Records Fax: (860) 827-3473 - Media Inquiries: (860) 826-1358 x1692
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Keywords: Community Mental Health Affiliates, Inc. (CMHA), Westfield , Chief Operating Officer - full-time - 1st shift - Mon-Fri, Executive , New Britain, Massachusetts