RN Supervisor - Neurology Department

Company: Albany Medical Center
Location: Durham
Posted on: May 8, 2025

Job Description:

Department/Unit:HBD - Neurology Work Shift: Day (United States of America) Salary Range: $71,612.39 - $110,999.20 We have an exciting opportunity in the Department of Neurology to join our Management Team to oversee the clinical operations of five clinics and make a significant contribution to delivering highly subspecialized quality care for patients with neurologic conditions.
The Nurse Supervisor provides day to day coordination of the clinical activity within the department to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients. Essential Functions Patient Satisfaction --- Assesses patient feedback and act as a liaison to ensure patient satisfaction while protecting the welfare of the Division, Department, Practice and Institution. --- Investigates and addresses patient complaints with support of Practice Coordinator and Nurse Manager --- Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible. --- Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary. Essential Duties and Responsibilities include:

• Responsible for patient flow through clinic and all point-of-care testing
• Supervises Triage Nurses and workflows
• Maintains highest level of professionalism and positively leads by example.
• Reviews processes and procedures to ensure optimal clinic workflow and capturing of charges.
• Develops and motivates staff to work effectively and within their licensure.
• Fosters a strong, collaborative relationship with the Practice Coordinator.
• Attends Sr. Manager meetings and Works with fellow managers to troubleshoot and resolve issues, elevating when necessary.
• Protects confidentiality of all patient and staff-related concerns.
• Oversees supply and medication ordering in a cost-conscious manner.
• Responsible for Joint Commission compliance and weekly tracer submission.
• VFC program ordering; maintenance and stocking
• Hiring Contact - interviews and hiring/offers
• Schedules (Daily, Weekly, approving PTO)
• Orientation- New hires will be orienting at Great Oaks, approximately 4-5 weeks and then transition to General Peds, following schedule of items and shadowing experiences Minimum Qualifications:
  • Associate's degree in Nursing is required. Bachelor's degree in nursing is preferred.
  • NYS RN licensure must be current and registered.
  • Current BLS certification.
  • Minimum of 5 years of RN experience, preferably in a supervisory role. Human Resources
    • In close cooperation with the Practice Manager, develop a superior clinical workforce by interviewing, hiring and training staff to maintain and expand their skill sets.
    • Monitors licensure or certifications for clinical staff and completes CPR tracking.
    • Manages payroll and benefits for clinical staff.
    • Maintains and updates (no less than every 3 years) job specific competency tools, job descriptions,
    • ACAs, and competency-based orientation tools with the assistance of the Nurse Manager and the Practice
    • Manager. Patient Safety
      • Supports a system that encourages the identification and analysis of errors and near misses in the context of a safety culture.
      • As assigned, conducts departmental safety inspections to assure compliance with hospital safety standards as evidenced by documented inspection reports.
      • Is aware of and compliant with all regulatory agency safety goals and objectives. This Job Description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, requirements, duties and skills required of personnel so classified. Additional duties and responsibilities that are specific to the Department or Unit are identified and maintained by the Manager as an Addendum to the Job Description. Required for All Jobs
        • Maintain strict adherence to the Albany Medical Center Confidentiality policy.
        • Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.
        • Comply with all Albany Medical Center Policies.
        • Comply with behavioral expectations of the department.
        • Maintain courteous and effective interactions with colleagues.
        • Demonstrate an understanding of the job description, performance expectations, and competency assessment.
        • Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.
        • Participate in departmental and/or interdepartmental quality improvement activities.
        • Participate in and successfully completes Mandatory Education.
        • Perform all other duties as needed or directed to meet the needs of the department. Thank you for your interest in Albany Medical Center!? Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Keywords: Albany Medical Center, Westfield , RN Supervisor - Neurology Department, Healthcare , Durham, Massachusetts