Ride Operations Supervisor

Company: Great Escape and Great Escape Lodge
Location: Queensbury
Posted on: March 15, 2026

Job Description:

Overview: As a Ride Operations Supervisor, you’ll lead a high-energy team that delivers safe, smooth, and unforgettable ride experiences for our Guests. You’ll oversee day-to-day ride operations, staffing, training, safety audits, and quality control while fostering a strong, positive team culture. This role is perfect for someone who thrives in a fast-paced environment, enjoys developing people, and wants to play a key part in creating memorable guest experiences. (This is a seasonal leadership role that begins in mid-March. Pay rate $17.00 per hour) Responsibilities: What You Will Be Doing · Lead and train Ride Operations Team Members and Leads through orientation, hands-on instruction, and ongoing coaching, with a constant focus on safe, consistent operational practices. · Deliver exceptional Guest Service while enforcing safe behavior in queues, platforms, and boarding areas, confidently resolving Guest concerns while maintaining a calm and secure environment. · Step in as needed to operate rides or support staffing gaps, ensuring every procedure, check, and cycle is performed according to safety standards. · Conduct frequent safety, service, and facility audits to verify that ride areas, team procedures, and Guest interactions meet all operational and safety requirements. · Oversee daily ride inspections and ensure accurate completion of downtime logs, safety checklists, and other required documentation. · Reinforce a strong, proactive safety culture by modeling proper procedures, addressing unsafe actions immediately, and ensuring 100% compliance throughout the team. · Provide clear feedback, coach team members, and document performance or disciplinary actions—especially when related to safety lapses or operational risk. · Collaborate with Operations leadership to execute departmental goals, quickly respond to safety-related needs, and support continuous improvement across ride operations. · Serve as a high-energy motivator who celebrates wins, lifts the team’s spirit, and creates a supportive, positive environment where every team member feels valued, encouraged, and confident. · Perform all other duties as assigned or necessary to support the resort as a whole. How You Will Do It · Demonstrate knowledge of all aspects of the Ride Operations Department. · Use creativity and leadership skills to improve processes and enhance Guest experience. · Ensure your team is confident, prepared, and equipped for each operational day. · Collaborate with Operations Management to support department goals. · Follow all Six Flags and Great Escape policies, guidelines, and Standard Operating Procedures. Why You’ll Love Working Here · Paid training · Advancement opportunities · Free admission to ALL Six Flags parks, including White Water Bay · Free tickets for friends and family · Discounts on passes, food, and merchandise · Exclusive employee events · Fun rewards, benefits, and more! Pay Rate: $17.00/hr Qualifications: What You Will Need · Must be at least 18 years old. · Ability to stand, walk, and move for extended periods. · Ability to lift up to 50 lbs. · Ability to work at heights of up to 192 feet. · Strong communication skills and comfort speaking to large groups of Guests. · Availability to work flexible shifts, including nights, weekends, and holidays. · Demonstrated leadership ability with a team-first mindset. · Strong attention to detail, time-management skills, and a proactive work approach. · A history of successful performance within Six Flags or other leadership roles. · Valid Driver’s License, with ability to obtain a Park Driver’s License.

Keywords: Great Escape and Great Escape Lodge, Westfield , Ride Operations Supervisor, Hospitality & Tourism , Queensbury, Massachusetts