ServiceNow Technical Architect

Company: Cognizant
Location: Boston
Posted on: May 20, 2025

Job Description:

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) focuses on digital transformation through core modernization across all layers. We help clients transform their infrastructure and workplaces to meet the needs of the digital era. Our approach delivers key results by enabling cloud-driven modernization and operational transformation in a secure environment.

• Review architectural decisions, solutions, and re-engineer architectures to meet project requirements. Define architectural and design details, aligning technical solutions with business needs.
  
• Provide technical leadership in implementing and maintaining ServiceNow modules such as ITSM, ITOM, HRSD, GRC, Custom Applications, TPRM, and Integrations. Possess strong technical and functional knowledge of these modules, guiding and mentoring the team.
  
• Experience in handling operations projects as a lead and architect.
  
• Drive resolution of critical production issues and optimize performance.
  
• Excellent communication, presentation skills, client handling, operations, delivery management, and risk management.
  
• Advanced knowledge of ServiceNow scripting.
  
• Hands-on experience with ITIL process implementation.
  
• Work on tickets actively, ensuring timely resolution.
  
• Lead and mentor the team, ensuring SLA adherence.
  
• Identify system monitoring, logging, and alerting mechanisms.
  
• Identify opportunities for automation and process optimization within ServiceNow capabilities.
  
• Collaborate with business and IT partners to drive ServiceNow governance, access controls, and best practices.
  
• Design and develop custom applications on ServiceNow.
  
• Participate in technical delivery, documentation, and creating/modifying workflows.
  
• Assist in migrating data into ServiceNow from various tools.
  
• Create reports and dashboards to meet business needs.
  
• Strong expertise in JavaScript, AngularJS, HTML/CSS.
  
• Manage time effectively, handle team operations, and organize tasks efficiently.
  
• Review team work according to ServiceNow best practices.
  
• Develop solutions, prepare estimates, and demonstrate capabilities through POCs.
  
• Understand functional, technical, and business requirements to ensure successful implementation.
  
• Work with end users to troubleshoot and resolve issues.
  
• Engage with client SMEs, lead calls, and propose solutions.
  
  Salary & Compensation
  Applications are accepted until 06/14/2025. The annual salary ranges from $115,378 to $223,000, depending on experience and qualifications. The position is eligible for Cognizant's discretionary annual incentive program, based on performance.
  Benefits
  

• 
  
• Medical, Dental, Vision, Life Insurance
  
• Paid holidays and PTO
  
• 401(k) plan with contributions
  
• Disability insurance (Long-term/Short-term)
  
• Paid Parental Leave
  
• Employee Stock Purchase Plan
  
  Note: Salary, benefits, and compensation details are accurate as of the posting date and are subject to change.
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Keywords: Cognizant, Westfield , ServiceNow Technical Architect, IT / Software / Systems , Boston, Massachusetts