Solutions Specialist (Conversational AI)

Company: ServisBOT Inc.
Location: Boston
Posted on: May 3, 2025

Job Description:

If you must spend 40 hours a week working, you want to make sure you're working with pretty fantastic people doing some pretty amazing things. That's why at ServisBOT we seek team players that are self-starters, uncompromisingly resourceful and extraordinarily passionate about technology and improving customer experience. If this sounds like you, we should meet.Solutions Specialist (Conversational AI)Location: USA Required. Boston, MA Area Preferred. Remote.We're seeking a driven, skilled, and innovative Solutions Specialist to join our team. In this role, you'll be responsible for designing, building, and enhancing a variety of conversational and generative AI solutions-including virtual assistants, chatbots, copilots, and voice-enabled bots. From initial configuration through to project release, you'll take the lead in understanding customer requirements, crafting intuitive user experiences, and ensuring a high-quality outcome. If you're passionate about working with advanced AI (including generative AI/LLMs), conversational design, and elevating customer experiences, this is a unique opportunity to make a meaningful impact.Key Responsibilities:Flow & Intent-Based Virtual Assistants

• Design and develop both flow-based (in a low-code, drag and drop modeler) bots and intent-driven bots, enabling them to understand and respond to user inputs seamlessly.LLM Powered Virtual Assistants:
  • Leverage large language models (LLMs) to create advanced bots for tasks like classification, answer generation, and dynamic guidance.Performance Metrics and Goal Tracking:
    • Establish clear goals and performance metrics to monitor and improve bot effectiveness over time.Conversation Design and Configuration:
      • Document use case narratives by outlining main conversation steps, including flow logic such as decisions and branching.
      • Initiate customer projects by establishing the foundational framework and configurations.
      • Create turn-by-turn conversation flows and ensure sign-off for multi-turn intents.
      • Develop conversation designs, including scripts and process flows.Skills and Qualifications:
        • 2+ years of experience in technical implementations, pre-sales, or consulting at a technology company.
        • Self-starter, resourceful, and solutions focused.
        • Has a passion for working with customers to drive a great experience.
        • Project Management: Ability to manage multiple tasks, including user management, endpoint configuration, and content management.Why Join Us?
          • Opportunity to work in a dynamic and fast-growing enterprise software company.
          • Collaborative and innovative team environment.
          • Competitive salary and benefits package.
          • Career growth opportunities within a customer-focused organization.
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Keywords: ServisBOT Inc., Westfield , Solutions Specialist (Conversational AI), Other , Boston, Massachusetts