Manager - Training & Technical Writing
Location: West Lebanon
Posted on: June 23, 2025
|
|
|
Job Description:
About the Department Site New Hampshire, located in West
Lebanon, is where Novo Nordisk’s life-saving treatments are brought
to life. Our manufacturing facility produces a global supply of our
hemophilia and growth hormone product lines, as well as our next
generation of cutting-edge medications. It’s not your average
production site – it’s a tight-knit, supportive community working
together to contribute to a better tomorrow for our patients.
Ethics and quality are held in the highest regard, and a
patient-focused mindset guides everything we do. We’re looking for
individuals who are self-starters with a strong work ethic to join
our team. At Novo Nordisk, you will find opportunities, resources
and mentorship to grow and build your career. Are you ready to
realize your potential? The Position Supports & manages site
training & technical writing teams & relevant processes. Ensures
alignment of training processes to corporate & quality systems.
Responsible for maintaining Standard Operational Procedures (SOPs)
for the site. Coordinate with API on alignment of SOPs & use of
standards. Works closely with site stakeholders on training and
document needs. This is an onsite based role Monday-Friday at our
West Lebanon, NH bioproduction facility. Relationships Reports to:
according to the organizational chart. Essential Functions People
developmentHire, train, develop, mentor and coach team members
Align individual performance expectations with organizational goals
Develop performance goals collaboratively with direct reports
Ensure that performance goals are clearly communicated and current
Provide constructive and timely feedback towards performance
expectations and goals Lead site training programDevelop, coach,
and build competencies of the Training team In conjunction with the
training partners define the strategy for translation of corporate
training initiatives (i.e., Training for Competence) Drive
implementation of Training for Competence and training compliance
at site Ensure local system and process is in place to ensure
adequate training for all and to align with corporate procedures
Work with management & package owners to drive the establishment of
facility SOP landscape Coach and support the use of shop floor
management tools (i.e., problem solving, process mapping, value
stream mapping and process confirmation) Identify, plan, implement
identified improvement initiatives and ensure they are deployed in
a sustainable manner Act as a conduit for sharing of best practices
to/from other M2-US or NN teams Lead document control process
across siteDesign & own process for implementation of new/revised
documents (to include change control, document creation, assessment
of training/documentation & routing/approval process) Improve local
change process for revision of documents, with focus on compliance
and ease of use for document owners, users & quality approvers
Collaborates cross-functionally with other departments & maintains
stakeholder relationships Supports authors in the writing process
with language usage, document control process & related tools
Fulfills a key role in the SOP Expert Network, Process Workshops, &
other document governance groups Provides specialist knowledge on
the writing process to ease understanding, choice of document type,
structure & language usage of the operational documents Manage
daily activities of the technical writing team and training team,
including but not limited to staff selection, process confirmation,
setting expectations & employee development Provide training &
coaching to ensure team & stakeholders possess the required skills
to work efficiently & produce SOPs that comply with the standard
Site leader in the implementation & continuous improvement of
learning & knowledge systems processes Ensure that all activities
comply with company and or regulatory procedures, practices and
guidelines Follow all safety & environmental requirements in
performance of duties Other duties as assigned Physical
Requirements Ability to work in an open office environment with the
possibility of frequent distraction. Ability to travel up to 10% of
the time. (% can change on a case-by-case basis based on the role.)
Development of People Supervisory. Ensure that reporting personnel
have individual development plans (IDP), with annual goals and
measurements that are consistent with the priorities of the
business, and that interim reviews are held so that their work is
focused on those priorities, and they understand their level of
accountability for results and the measurement process. Ensure that
the IDP forms include completed learning and aspiration plans and
are in place for all reporting personnel to enable the achievement
of goals and capability to assume increased levels of
responsibility. Manage the application and communication of all
Novo Nordisk policies, procedures, and Novo Nordisk Way.
Qualifications Education and CertificationsBachelor’s degree in
Engineering, Business, Communications, or a relevant field of study
from an accredited university or an equivalent combination of
education & experience required M.S. preferred Work
ExperienceBachelor’s degree in Engineering, Business,
Communications, or a relevant field of study from an accredited
university with a minimum of eight (8) years of experience
supporting cGMP pharmaceutical manufacturing or an equivalent
combination of education & experience required Master’s degree in
Engineering, Business, Communications, or a relevant field of study
from an accredited university with a minimum of six (6) years of
experience supporting cGMP pharmaceutical manufacturing preferred
Minimum of four (4) years of leadership &/or direct management
responsibility experience required Extensive knowledge in training
principles, knowledge management, and instructional systems design
preferred Knowledge of pharmaceutical manufacturing quality system,
including knowledge of FDA requirements preferred Strong project
management capabilities to guide the creation of high-quality SOPs
aligned with project milestones and deliverables, coupled with a
solid understanding of manufacturing operations to evaluate present
and future requirements preferred Proven communication skills,
including written, verbal, & presentation as well as computer
literacy, experience with Microsoft Office Suite & the ability to
use &/or update relational databases required Knowledgeable in
GMP processes, Quality Management System (QMS), & standard
improvement systems preferred Demonstrated expertise in leading
process performance enhancements and effectively organizing
information through the strategic application of technology
preferred Demonstrated ability to apply appropriate attention to
detail and managing complex processes & diverse teams preferred We
commit to an inclusive recruitment process and equality of
opportunity for all our job applicants. At Novo Nordisk we
recognize that it is no longer good enough to aspire to be the best
company in the world. We need to aspire to be the best company for
the world and we know that this is only possible with talented
employees with diverse perspectives, backgrounds and cultures. We
are therefore committed to creating an inclusive culture that
celebrates the diversity of our employees, the patients we serve
and communities we operate in. Together, we’re life changing. Novo
Nordisk is an equal opportunity employer. Qualified applicants will
receive consideration for employment without regard to race,
ethnicity, color, religion, sex, gender identity, sexual
orientation, national origin, disability, protected veteran status
or any other characteristic protected by local, state or federal
laws, rules or regulations. If you are interested in applying to
Novo Nordisk and need special assistance or an accommodation to
apply, please call us at 1-855-411-5290. This contact is for
accommodation requests only and cannot be used to inquire about the
status of applications.
Keywords: , Westfield , Manager - Training & Technical Writing, Science, Research & Development , West Lebanon, Massachusetts
