Helpdesk Technician

Location: Purchase
Posted on: June 23, 2025

Job Description:

The Purchase College Campus Technology Services Department seeks a Helpdesk Technician to provide responsive support for campus technology operations. Responsibilities will include: providing basic and high-level technical support for faculty, staff, and students; preparing documentation; conducting training as necessary; and managing technical support operations and services for computer labs and technology enhanced classrooms used by the College’s academic programs. This position will provide a variety of technical and customer support services including installing, configuring, troubleshooting PC and Mac problems, network and software problems, maintaining both Windows and Macintosh desktop computers, software, services and printers in a networked environment. Demonstrated strong experience supporting Windows and Mac computers in a networked environment; ability to install and configure computer hardware and software; ability to perform minor repairs of hardware; experience troubleshooting network problems with a variety of personal computers. The successful candidate must possess excellent customer service skills, work well under pressure, excellent written and verbal communication skills, and be able to work collegially and effectively in a team environment. A bachelor’s degree or one year full-time previous work experience supporting desktop computers is preferred, but not required. Previous experience working in higher education is highly desirable. Description: The Purchase College Campus Technology Services Department seeks a Helpdesk Technician to provide responsive support for campus technology operations. Responsibilities will include: providing basic and high-level technical support for faculty, staff, and students; preparing documentation; conducting training as necessary; and managing technical support operations and services for computer labs and technology enhanced classrooms used by the College’s academic programs. This position will provide a variety of technical and customer support services including installing, configuring, troubleshooting PC and Mac problems, network and software problems, maintaining both Windows and Macintosh desktop computers, software, services and printers in a networked environment. Qualifications: Demonstrated strong experience supporting Windows and Mac computers in a networked environment; ability to install and configure computer hardware and software; ability to perform minor repairs of hardware; experience troubleshooting network problems with a variety of personal computers. The successful candidate must possess excellent customer service skills, work well under pressure, excellent written and verbal communication skills, and be able to work collegially and effectively in a team environment. A bachelor’s degree or one year full-time previous work experience supporting desktop computers is preferred, but not required. Previous experience working in higher education is highly desirable. Instructions to Candidate: To apply for the position, please visit our Purchase College Job Vacancy website at Purchase College Job Vacancy website and complete an online application. AA/EEO Statement: Purchase College SUNY is an AA/EEO employer. Women, minorities, and individuals with disabilities are encouraged to apply. Clery: The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception,prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and the availability regarding the University’s current campus security policies. The Annual Security Report is available at Purchase College NYS University Police Website Benefits – • Health, dental, and vision benefits are available to eligible employees after a 28-day waiting period. More information regarding other benefits such as generous paid time off, tuition assistance, and retirement systems can be found on SUNY’s Benefit Summaries website. • Purchase College is a qualifying government employer allowing eligible employees to participate in the Public Service Loan Forgiveness program. • Access to the NAEYC-accredited, on-campus child care at The Children’s Center. • Discounted access to the world-class Performing Arts Center, free admission to the Neuberger Museum of Art, and free access to the athletic facilities. • Other benefits include business-casual dress and an opportunity to telecommute (dependent on job function and operational need). For detailed information on some of the College’s employee benefits, visit the College’s Human Resources/Benefits website. Nondiscrimination Policy – Purchase College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to service, programs, and activities, without regard to an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the Purchase community (including vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic. To view the entire policy, please visit the following website: Purchase College Human Resources Policies and Procedures website. Women, minorities, and individuals with disabilities are encouraged to apply. Purchase College is an AA/EEO employer. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish, and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and the availability regarding the University’s current campus security policies. Purchase College’s Annual Security Report is available at Purchase College NYS University Police Website.

Keywords: , Westfield , Helpdesk Technician, IT / Software / Systems , Purchase, Massachusetts